Company Policy

No Minimum Order

ORDERING

Online Orders- You can place your order online any time of the day using your credit card or PayPal

Orders Shipped to Texas- We require that all orders shipping to the state of Louisiana be verified.Ship To address must also match Bill To address in or to process an order.

For expedited order processing please specify any special instructions in the online order form. All Online Orders Are Process WithIn 24-48 Business Hours.Orders by phone will be processed within 48-72 Business Hours. We reserve the right to refuse service to anyone at anytime.

DELIVERIES

Please be prepared to accept your delivery when it arrives. If the carrier is unable to make delivery for any circumstances other than our error, you will be responsible for notifying us within five (5) days and you will bill twice the freight charge if the package is to be re-shipped.If this happens a second time, we will request that all future shipments be prepaid. COMPANY POLICY Any adjustments made with your carrier DOES NOT cover CHOSEN SCENTS  Body•Bath & Beyond We inspect all Packages Twice before being shipped. If you request no signature for your package, it is your sole responsibility if the package gets lost or stolen after delivery, the carrier or Chosen Scents Body •Bath & Beyond will not be responsible and no claim will be made.

SHIPPING

Orders are shipped within 24 hours. Any orders called in, email after 1pm Eastern Standard Time will be shipped the following business day. Shipping and Handling charges apply to all orders including mailed in money orders. Please allow between 5 to 10 days to receive your order depending on your location.

DISCOUNTS

All our discounts, sales, promotions are for online orders only, unless otherwise stated in the promotional email. Customer with established discounts in their accounts are not eligible to use coupons or additional discounts. Orders placed online for store pickup are not eligible to the discounts.

CREDIT CARDS ORDERS 

Visa, Mastercard, American Express accepted. First time orders or orders over $500.00 dollars will be shipped to billing address ONLY. Bank authorization required for shipping to be non billing address. COMPANY POLICY.

 RETURNS

Returns sent without our authorization will be discarded and no credit will be given. All claims must be made within 7 days of the invoice date with a claim # from the carrier to speed up the process. All unauthorized returns will be refused. No Credit will be given. Any returns will forfeit shipping and handling charges plus 20% restocking fee on charge back